Right-click the group in the Contact Group Manager page list and select Copy Contact Group. If you plan on saving the group after removing the contacts, and you want to keep the original group as well, first go to the Contact Group Manager page and copy the group.NOTE Best Practice: For commercial emails, do not include any contacts that have opted not to receive emails if the opt out date is less than 30 days ago. You can remove all contacts that have opted out, or only contacts who opted out less than 30 days ago. If you plan on sending a commercial email to the contacts in a group, and the group includes one or more contacts that have opted to not receive emails, you should select and remove unsubscribed contacts from the list.
Removing unsubscribed contacts from the list NOTE If you use the Schedule Emails feature, there is no option to remove a contact from a scheduled mailing once the mailing is in the queue and appears in the Scheduled Emails list. You can also track the contact's opt out date if you choose to respect the CAN-SPAM recommendation to wait 30 days before you resume sending commercial emails to the contact. The unsubscribe option in Autotask PSA allows you to easily comply with the CAN-SPAM Act requirements while continuing to communicate technical and product knowledge information as needed.
The unsubscribe option should be maintained for a minimum of 30 days. Any recipient that chooses to unsubscribe from bulk emails should be removed from bulk emailing lists within 10 days. In addition to the requirement to provide an unsubscribe option on emails, the CAN-SPAM act specifies the following: If you included a contact in a list that is associated with a Scheduled email action, and the contact unsubscribes before the scheduled email is processed, there is currently no way to remove the contact from the scheduled mailing without canceling and re-executing the mailing.Īlthough the Unsubscribe option does not prevent you from including a contact in a bulk emailing, including a contact in commercial mailings less than 30 days after the contact's opt out date would be in violation of the CAN-SPAM Act of 2003. Unsubscribed contacts can still be included in groups to receive technical and other non-commercial emails. NOTE It is your company's responsibility to remove unsubscribed contacts from commercial bulk email lists within the ten days recommended by the CAN-SPAM Act of 2003. In the grid, the Opt Out Date column displays the date that the contact unsubscribed. Unsubscribed contacts continue to remain active in Contact Groups and appear in the Contact Group Manager grid. The opt out date is displayed in the Opt Out Date column of the Contact Group Manager. The opt out date appears below the check box label. In the Edit Contact page, a check box labeled "Contact has unsubscribed from Contact Group Manager emails." is automatically selected. In this way a contact can easily unsubscribe multiple users that share an email address. 
The opt out flag is associated with the contact by email address, not by name. If the contact unsubscribes multiple times, the most recent opt out date is stored and displayed. The contact is flagged in Autotask PSA as having opted out of receiving commercial bulk email. When a contact clicks the link to unsubscribe from emails, the following events occur in Autotask. NOTE It is your responsibility to remove any unsubscribed contacts from lists of contacts that will receive commercial messages. There are a number of legitimate reasons why you might still need to send messages to those contacts, for example, to provide technical updates or information on planned service outages. When a contact opts out of receiving your emails, Autotask PSA does not automatically remove them from your contact groups. 
If the user clicks the option to unsubscribe, the contact is flagged as unsubscribed.If the user clicks the option to continue receiving emails, the page closes and nothing changes.The recipient has two options, to continue receiving emails from the sender or to unsubscribe. When an email recipient clicks the Unsubscribe link, a separate page opens containing the unsubscribe options. NOTE Removing the footer, or the unsubscribe link contained in the footer, from any emails sent from the Contact Group Manager email option is a direct violation of the Contact Group Manager Terms and Conditions of Use and could result in the loss of access to the Contact Group Manager feature. This "unsubscribe" option appears automatically in a footer appended to all outgoing Contact Group Manager emails. In compliance with the CAN-SPAM Act of 2003, all emails sent from the Contact Group Manager email option include an option to opt out of future emails.
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